Category Archives: Information

How to Change your Page’s Category on Facebook?

How to Change your Page’s Category on Facebook?

Years ago, the page category of Facebook was chosen when you created it. You’d have to decide whether you wanted a page dedicated to local services, books, and magazines, to sports, or whatever. Once you picked a category, you would get locked in, or at least almost locked in; there was some compliance within your general category, but if you needed to change the overarching super-category, you had to jump through a bunch of hoops.

These days, setting a category for your Facebook page is much more flexible. You are not limited to one type, either; since Facebook lets you fit multiple categories into your page, you can choose up to three. For instance, a local newspaper could choose a magazine category, a local services category, and a website category, and all of them would be legitimate.

Facebook page categories

Facebook has turned the page category box into a pretty free-form and open selection. There are a lot of different categories to choose; so many I cannot possibly list them here. Every keyword seems to have a dozen various categories attached to it. For instance, if I type in these keywords, here are suggestions Facebook gives:

  • Local: Farmer’s Market, Government Building, Government Official, Local Travel.
  • Boat: Boat Rental, Boat Tours, Boat Service, Marina, Sailing Instructor, Boat Dealership.
  • Music: Artist, Song, Music Award, Music Video, Music Venue, Music store, Musician/band, Arts and Entertainment.

The list goes on and on and on. Facebook also lets you put in three different but specific categories. As they claim, they only hold the three most particular categories. So, for instance, if you added “music” and “song,” it’s possible that they would only keep “song.”

This means it’s important to dig down to three relevant and specific categories to fit your brand. A general contractor for different home repairs might plug in electrician, plumber, and carpenter, though this might leave out some of their essential services. Alternatively, they could put in house renovation, overall contractor, and landscaper.

It’s a good idea to think about three different phases of your Brand and find categories that include as many of the fields as possible to get a general overview of your page type. Remember, though, that different categories can implement various features.

The features of Page Categories on Facebook

Facebook’s limitations on what pages can do is a little of an old system, and I wouldn’t be shocked if they remove or revamp it in the next year or two. I’ll sum up how it works now, but don’t be worried if it changes; just let me know in the comments and I will look over what they have changed. For now, you can use their table as a reference here.

Right now, ten features of a page are “variable” depending on your page category. But actually, only 4 of them are changeable. According to Facebook, every page has:

  • The ability to compose a short description of the Brand or entity that it represents.
  • The ability to link to a particular website for the Brand or entity the page represents.
  • The ability to list special services that the brand or entity provides.
  • The ability to turn on review system and ratings (previously attached to being a local business) so that fans and followers can review and give star ratings to the brand or entity.
  • The ability to add an email for people that use it as a method of contacting representatives of the brand or entity.
  • The ability to enter a phone number, again for people to use to contact the brand or entity the page represents.

Also, some categories have access to extra features, such as:

  • The ability to include an address is only available to Facebook pages in categories that intimate a related business address, such as brands and organizations, companies, people or sports entities, and local services.
  • The ability to display a location map with a mapping system powered by Facebook, beneficial for people to locate a company branch near their location; available to the same categories as above.
  • The ability to list particular business hours of operation, where hours of service can mean the distinction between a customer making a drive or being disappointed when they arrive.

There is some adaptability in what is and isn’t allowed, and I think that Facebook defaults to “allowed” whenever possible. For instance, a page that represents a book would not be allowed to include business hours, but if they are also registered as a local service, they should be allowed.

How to change your page category on Facebook?

While creating a new page, or editing your existing page, you can choose or change your categories at any time. To edit your page’s category, you should follow these steps:

  • Click “about” on the left side of your Facebook page.
  • Click “Edit” right next to the “Category.
  • Enter up to 3 categories and choose what you want from the dropdown list that appears.
  • Click “Save.” And voila!

You can change your page’s category as many times as you like, there are no limitations for that. If you can’t find a category that describes your Page, try to choose the closest available option.

If you have any other questions about Facebook categories, you know you can always ask us in the comments below.

How to Check your Hidden Messages on Facebook?

Facebook is just like an onion. You can use its features at face value, but if you dig a little deeper, you will find things typically hidden in your day-to-day interactions on the platform, such as Messages. “I use Facebook Messenger and check my inbox constantly,” you may say. Still, you may not know that you have some hidden messages on the Facebook messenger waiting for you to read.

Usually, when you check your Facebook Messages, you are only seeing chats from your friends. That isn’t actually all of your them. Facebook filters messages from people you aren’t friends with on the platform. Typically, this is helpful—many of those messages are just spams. However, every once in a while, a specific message from a not-yet-Facebook-friend ends up in that no man’s land.

How to find hidden messages on Facebook?

You can follow these steps to check your hidden messages:

  • Open Facebook on the desktop.
  • Tap on the message icon at the top right of your screen.
  • In the menu that pops up below, you can see that “message requests” is grayed out next to “recent.”
  • Click on message requests. Here are the messages from users who want to chat with you, but aren’t yet your friend on Facebook.
  • You can also click “See filtered requests” at the bottom of the menu for more missed messages.

You can also receive these messages from the Facebook messenger:

  • in the app, go to your settings, then tap “people.”
  • tap “message Requests” then “Filtered Requests.”
  • This will show you all the messages Facebook considered unworthy of your time.

Once you find out about this secret inbox, it’s a good idea to check it every once in a while, just to make sure you didn’t miss anything important.

What do you think about this hidden inbox? Are you curious who have messaged you? Go ahead and check your hidden messages on Facebook.

How to Get Verified on Twitter and Get the Blue Badge?

One of the most significant forms of social media currency is a verification badge on top platforms like Twitter and Instagram. Though both are administered by different social media entities, the similarities as far as successfully being verified are very related. For those who don’t know, a blue verified logo on Twitter shows that an account is authentic. A Twitter badge is always placed next to the username and can only be applied by Twitter.

Usually, verified Twitter accounts are celebrities or brands in the fields of fashion, music, acting, politics, government, religion, journalism, sports, media, business, and other key interest areas. If your brand can make use of the blue check mark, here’s a step by step guide on how to get verified on Twitter:

Step 1: Fill out the Verification Request Form on Twitter

First, you should fill the twitter’s verification request form to start the process of getting verified on twitter. Remember that you have to be logged into your target twitter account to fill the form.

For your Twitter account to be considered for verification, you should have the following elements presented on your profile:

  • Verified phone number: This will help you confirm your identity and connect your target audience to your office entity.
  • Confirmed email address: if your twitter account belongs to your business or organization, the email address associated with your account should be an organization or company email address (i.e., info@yourwebsite.com).
  • Profile picture: if you already have a strong presence on another social media platform (Facebook, Instagram, LinkedIn, etc.) make sure they all have the same profile picture. In platforms like Instagram, they grab relevant information from other social media platforms to make a verification decision.
  • Header picture: When it comes to brand verification, Twitter accepts those who complete their profile in the highest level. An incomplete profile will decrease your chances of getting the badge on twitter, even if you fit all other verification inquiries.
  • Your birthdate: This only includes individual accounts. You can choose whether to display this information on your profile or not. Similar to your phone number, this just helps you confirm your identity.
  • Your website: if you are a brand or a public figure, you really need to have a site. Twitter won’t think of you as a professional if you don’t have one.
  • Public twitter account: You can’t be considered as a public figure if your tweets are private!

Once you make sure that your profile is fully set up with all required information, you will be asked to enter your username. Also, if you are trying to have your business account verified, remember to check the box at the bottom left of your screen to indicate this.

Step 2: Fill in The Missing Requirements

If you still haven’t filled out the information required (as I mentioned above), you’ll be prompted to do so. You will know right away if this is the case with your profile information, as Twitter will display a message that says “Account Not Eligible for Review” if you lack anything important mentioned above. You will have the opportunity to fill the missing parts to submit yourself for Twitter verification.

How to increase your chances of getting verified on twitter?

Here are a few additional tips that will help you get verified on Twitter:

  1. If you’re trying to get your personal account verified, your account name should reflect your real or stage name. Similarly, if your account is about your brand, it should indicate the actual name of your brand.
  2. Your profile and header picture should reflect you or your company’s branding. If you’re trying to verify your personal account, make sure to use a profile picture that matches other social media profiles. If you’re trying to verify your business account, you should use your logo, and include other elements of branding (like color theme) into your cover picture.
  3. Your bio should define your skills or your brand mission. If you’re just starting out, use these tips to optimize your Twitter bio.
  4. Make sure that you are active on Twitter. The platform rolled out the verification feature to help people find authentic, high-quality accounts to follow. If you aren’t tweeting on a regular basis, you won’t let twitter reach this goal, and they won’t recommend you for verification.
  5. Use professional pictures. Having a consistent brand photo will make your account more recognizable, and will help twitter confirm your identity.
  6. Try to be precise with your location, especially if you own a local business. This is how Twitter connects you to people nearby.

Step 3: Enter Websites as References

The next step for getting verified on twitter is entering up to five websites that can be used to identify you and associate you with your Twitter account. As you have listed your site in your profile, you don’t have to enter that again.

It would be a better use of space to enter additional websites that are considered proof of your public influence. Such as high-traffic websites or instances of appearances in the news sites.

Step 4: Explain why you should be Verified

At this point in the platform, Twitter will provide a section where you should make a case for why you should be verified on Twitter. If you are applying as an individual, explain your impact. Display your public reach, as well as examples about where you have made waves in your community. For brands and companies, you should highlight your mission and what you have been trying to achieve.

You only have 500 characters to use, so don’t overthink and just write something down. In general, just focus on mentioning the ways that you or your company adds value to the twitter community.

Step 5: Submit your verification request

Once you have confirmed the validity of your information, all you should do is wait. Twitter will email you as soon as they make the decision. Also, you will know that you have been verified once the @verified Twitter account follows you.

If your request is declined the first time around, don’t worry, you can apply again after a month. And if you get verified, remember that verified accounts which do not follow the Twitter terms and conditions can have their verified badge revoked.

Conclusion

Before this, the twitter verification process was complicated. Now, the platform lets you request verification, all you need to do is to make sure that you have prepared all the requirements before applying. A strong online presence can be helpful, even if you don’t have many followers on twitter just yet.

So what do you think?

Why do you want to get the blue badge on your twitter account?

Comment us below and let us know what do you think about verification on social media platforms.

Best Holiday Facebook Contest ideas you Should Run this Christmas!

There’s still time to run an excellent holiday Facebook contest! If you need some last-minute holiday-contest inspiration for your Facebook, you can find it here. And if you want some motivation for pulling such a contest together, then you should know:

64% of Facebook users state they are likely to share a link to a holiday contest or giveaway.

Remember to offer a prize related to your brand. If you give away something valuable that isn’t aligned with your brand, you run the risk of reaching a bunch of people who follow and engage with you only because they want to win that expensive prize. Here are some joyful Facebook contest ideas that you can get up in minutes, whether you create campaigns or run simple Timeline promotions.

Facebook Holiday photo contests

It isn’t hard to get your followers to upload pictures; a typical Facebook user uploads an average of 2017 picture each, every year.

  • Cutest couple picture contest

Theme: the ugliest holiday sweater, best Mr. and Mrs. Santa Claus or elf couple.

  • Christmas decorating photo contest

Theme: nature, handicrafts, ornaments, animal, patriotic, retro, etc.

  • Family holiday photo contest

Theme: most creative or awkward family holiday photos.

Facebook content contests

An essay contest is just a contest that involves text rather than photo or video. You can let your Facebook community vote for their favorite topic.

  • Holiday recipe contest

Ask your audience about their favorite holiday recipe.

  • Holiday storytelling contest

Have your Facebook followers share a brief description of their favorite holiday tradition.

  • Dear Santa letter contest

Ask your audience to write letters to Santa about why they should win in your competition.

Status updates for timeline promotions

  1. “All I want for Christmas is … “, Write the name of the gifts you want to get this Christmas, and you’re entered to win. The winner will be chosen randomly.
  2.  “The movie or song that best describes the holidays for me is…” Post the title of your favorite holiday song or movie title here, and you’re entered to win. The winner will be chosen randomly.
  3.  “I found out the truth about Santa…” Tell us your story here, and you’re entered to win. The winner will be chosen randomly.
  4. “The most memorable holiday food I’ve ever had was when…” Tell us your story here, and you’re entered to win. The winner will be chosen randomly.
  5.  “The one New Year’s resolution that I kept was ….” Let us know the resolution, and you’re entered to win. The winner is chosen at random.
  6.  “My 2015 New Year’s resolution is ….” Let us know the resolution, and you’re entered to win. The winner will be chosen at random.

Multi-day giveaways

In multi-day giveaways, you will give out prizes every day for a specific period (for example 12days of Christmas or 8 days of Hanukkah) which can bring you a lot of engagement on Facebook because people come back again and again to enter

  • A Product–a-Day Giveaway: line up awards for every day of your giveaway.
  • A Promotion-a-Day Giveaway: reveal a specific promotion code for a free shipping or discount that expires at the end of giveaway day.
  • A combination Giveaway: share digital prizes such as coupons, promo codes, and discounts, during your multi-day giveaway.

That’s it, guys.

You can run one of the contests above and share the result with us on comments.

Social Media Marketing Trends 2019

These days, social media is playing an important role on every business strategy. If a brand isn’t active on social media, they are making things very harder on their business than they need to be. Social media is consistently changing and improving, so it can be hard to understand how social media is changing the game. In this article, I am going to break down the top social media marketing trends of 2019 that entirely changed our perception of social media.

1-   Augmented reality

Augmented reality is already being used in a few small ways, but it’d leaving a great impact that can last into the future. One of the most obvious examples is facial filters of snap chat. Many of them have sponsors in the corner of screen and users can create their own geo filter as well, you can take advantage of these features to build a better brand awareness on other platforms to further your reach while personalizing interaction.

2-   From text-first to visual-first

2019 is all about visuals. In addition to temporary content, video content in general, including live video, is the crucial section that brands need to focus on. Videos will continue to dominate social network and can be a massive trend for 2019, as it was, for 2018. According to digital marketing expert Marcus Sheridan, 80% of what we share and consume online will be video content, by 2019. Even YouTube continues to grow as platform, giving more opportunity to YouTubers to create authentic video content for their subscribers. By making their presence stronger on these video platforms, brands can benefit from the productive effects of owning and engaging an audience.

“With organic social media for brands slowly trending towards zero across all social media platforms, businesses in 2019 will have to focus on two things to be able to continue to be seen in the newsfeed of their fans and target audience: 1. Engage and build relationships with influencers and invest in a comprehensive and long-term influencer relations program, and 2. Invest exponentially more in newer content mediums such as Stories and live streaming, as well as more traditional visual content mediums such as photo and video.

Brands need to move from a text-first approach to a visual-first mentality when communicating, and similar to how every business became a media company with the advent of social media, they now must transform themselves into a visual magazine if not a television station in order to continue to be heard by the audience that matters to them.”

Neal Schaffer – Renowned author, CEO & Principal Social Media Strategy Consultant at Maximize Your Social.

3-   Social data _ transparency and trust

Data privacy and security across social media has been a critical matter of policy debate during 2018. In fact, social media has made it much easier to create, collect, and collect people’s data on a big scale. Marketers have to find more authentic and interactive ways of communicating with their audience, instead of one-sided marketing discussions twirling around gathering masses of user data without giving any value proposition to the audience.

4-   Changing organic reach

Finally, organic reach on social media is also changing. Earlier this year, Facebook published significant changes to its algorithm, to ensure users see more posts from their friends and family and less from pages and brands. As a result, companies that had powerful methods of organic reach set in place did not face drastic declines in views and engagement due to this change and brands that did not make use of organic reach found themselves at a more significant loss. These highlights are the main area to focus in 2019, maybe one that brands take for granted on social media, to improve their organic reach over social media platforms.

That’s it for today. There are more trends that I will talk about them later on the next blog.

What Should your Social Media Intern Do?

Perfect Tasks for Your New Social Media Intern

Many companies like to have a few extra hands on building their social presence.As a former social media intern myself, I can relate to the lack of transparency within companies about what a social media intern should actually do.

Hiring a social media intern without a project for them to do doesn’t work for everyone. To prevent you from going through this with your interns, here are a few things that you can do which will help your brand and provide your intern for some actual hands-on experience!

Costumer or product research

The best thing about working for a social media analytics company that helps social media marketers is that when they hire a social marketing intern, they are a perfect opportunity for testing and receiving feedback on their re products.

You can ask your new intern to dive into the measured apps to observe use cases, as well as receiving any other qualitative feedback they might have.

The cooperation of intern and target audience might not be a good idea for you, but you can have your intern conduct customer and product research in different ways.

For instance, ask your intern to do a competitive audit. Go through the social strategies of your competitors, learning takeaways and new ways that you can use to improve your social media strategies.

Create content or schedule calendars

Another thing you can ask your social media intern to do is social media content calendars.

When I was new to social media, one of my favorite tasks to do was planning out content. This is something your new social media intern can get busy doing. Just before telling them, make sure they get some information on the product, the company and the language of your brand.

Plan campaigns

Yep, that’s true.

You can even ask them to plan some campaigns for you. Whether you want them to map all of it or just give some input, there is no reason why your social media intern shouldn’t ask for help here.

You can always use fresh eyes for your campaign. Hopefully, your Social Media Intern shows an ability for creative social planning and marketing.

Community management

Another task your social media intern could do is to get on social every now and then. I know it can be scary, but you can allow them to collaborate on all things related to publishing. You can add a layer of permissions, requiring all posts to be approved by yourself.

Reporting

One of the good ways for a social media intern to learn about the company’s presence is to report on their performance. You can either ask them to come up with their own analysis or method or have them use yours.

This is really helpful for tracking your performance and measure their improvement at the same time.

Don’t leave your social media intern hanging. They have come to you to learn, not just to fill their resume. So give them something they can involve in.

The Secret to How Facebook Make Money from your Data

With more than $1 billion per quarter in advertising revenue and 1.2 billion monthly active users, few realize that Facebook is more than just a social networking platform. It is a deceptively run corporation, worth more than $100 billion.

We should start by saying that you could assume that Facebook is not indeed a free service because users provide Facebook with data every day in exchange for the ability to use the site. In turn, Facebook can translate your likes, photos, locations, and other online activities into hard, cold cash.

Like, $40 billion in revenue in 2017, to be more specific. This how does it:

Ads, Ads, Ads

This is what the most of Facebook’s wealth comes from. This social network uses a lot of information; it knows about you to show you ads,  it believes you might like, and brands pay Facebook to display their products to the potential customers.

It’s called targeted ads, and it’s nearly the entire way that the company keeps the lights on; almost all of its $40 billion revenue comes particularly from targeted ads. Facebook doesn’t technically sell your data to strangers; it sells access to you based on your data.

Games and Other In-App Payments

In 2017, Facebook got $711 million off of different paid services, like purchases of desktop games offered in-app purchasing. This revenue stream has slowed down over the past several years.

“This decline is likely a reflection of the general shift away from desktop to mobile and mobile games,” Kristina Varshavskaya, a former Product Designer at Facebook.

Gift shop and virtual goods

Facebook currently makes a large amount of money from the Facebook Gift shop. Gift shop enables people to send virtual gifts to their friends. With $1 per gift, Facebook gifts have become a hugely profitable business, causing upwards of $100 million last year.

Facebook is opening up the gift shop to third-party developers to extend the quality of products traded through the shop.

Oculus Rift (maybe someday)

That $711 million value above included the sales of Oculus stocks and products, Facebook’s VR headset and additional gear. Although an expensive purchase at $2 billion back in 2014, Oculus hasn’t been a big supporter so far. With Oculus Go, a new, cheap version of the Oculus product now accessible, Mark Zuckerberg might get closer to his dream of combining VR into the Facebook user experience — using his products, of course.

Facebook watch (also someday)

The Proceeding to grow Facebook’s video experiment is something that the social network behemoth has its eye one.

Expecting to partner with content creators to showcase episodic series, long-form, Facebook Watch is a savvy strategy for keeping users on the site for longer, as well as a new possibility for advertisers, who can run advertisements and commercials during shows.

At an income call in April, Zuckerberg echoed the sentiments that Facebook Watch is an exciting and interesting venture, tempering this by saying it’s a little early to tell how well the Watch is doing.

“We are trying to make it a different experience from what you can get on YouTube… A bunch of the content that has come onto Watch is good and is working,” he said.

What are the Skills that Every Social Media Manager must have?

A few years ago the social media manager role was not even a career or a job; it simply didn’t exist!

here we are now after a decade, and every organization is trying to have a social media manager, whether part-time or full time. Social media managing requires some skillsets to be able to manage many parts at the same time. Analytical, Technical and creative with a bit of project management thrown in. So:

What does the life of a social media manager look like?

It’s almost a 24 hour job. It means managing, updating, monitoring and getting new ideas from customers and other resources.

Essential skills of a social media manager

They should always be online and keep tabs on their community which involves being artistically creative but also be like a data scientist. In the digital world, the geeks may take over the world.

So here are the top skills every social media manager should have to excel and succeed:

1- Strategy planning

You should try to see the bigger picture here. How content, search and social media all work together. You need to define goals, outline your target audience and find out which platform works better for your business. Social media marketing can be too complicated so, you will need the right tool to perform “social at scale” and automate.

2- Execution and tactics

Tactical accomplishment is paramount to the success of any social media manager’s day to day work. This means you should pay attention to the detail or understand whom you need to hire to maintain day to day proper execution of the expected tactics.

3- Community management

Social media is about observing, creating and responding to discussions within your brand community. Monitoring comments, responding to Instagram posts and engaging with your followers. It means understanding how to respond to trolls and negative feedback. It is part PR and part common sense.4- Social content marketing

Social media produces and expands content. The social media manager has to know what content works and what doesn’t on social networks. It also means understanding which media format such as articles, videos, images, and podcasts resonate with your niche. It would help if you learned how to make content progress and maybe even go viral across Instagram, Facebook, Twitter, Pinterest, and the other social media platforms.

5- Creating and optimizing content

The social media is an ecosystem of search, content, and mobile. Making sure that you know how to drive a customer to a sales funnel from engagement, following and finally sales needs some particular skill sets.

  • Understanding the required for creating content for SEO so search engines will rank high for your phrases and keywords on Google
  • directing traffic to your landing pages, so followers register for webinars, download your ebooks and share your content on social media platforms.
6- Unique mindset

Social media marketing is not just about cold hard methods. It means flowing with the creative process that affords creative content that engages with your followers and impresses their hearts, not only their minds. Don’t underestimate the power of creative visual content and be willing to test and experiment. Artists are always pushing their limits further.

7- Writing skills

Pictures are essential on a visual social media platform, and images of cats, cute babies, and funny memes can be very attractive. But great writing is also crucial. Which includes:

  • The science and art of headline writing
  • Writing an excellent and engaging introduction
  • Structure of your writings, for easy reading online. People will be scanning and skimming, so that means bullet points, subtitles and numbering are a vital part of the skillset.
8- Communication skills

Try to keep the management informed, your team motivated and followers excited. Managed means to know the art of communication. This includes presentation skills both written and verbally. A social media manager should know how to manage things; this means they have to be a leader.

9- Analytical skills

You can use social media automation tools to monitor and schedule your social media activities. This way you can measure what works for you and what doesn’t in real time. These days you can even measure sentiment!

10- Be on the trend list

Social media is not just a singularity. The social media is made up of intersecting trends as it grows and evolves. These mean learning some of the following:

  • The rise and role of smartphones
  • The rise of visual marketing platforms as Instagram and Twitter
  • The growth of “pay to play” with facebook which is reducing its organic reach

Conclusion

These skills are the ones that will build the most effective social media manager. So, what are you waiting for? Comment us below and let us know about the skills you have as a social media manager.

Instagram Has a New Boss_Former Facebook Newsfeed Exec_Adam Mosseri

Last week the cofounders of Instagram, Kevin Systrom and Mike Kreiger,  announced they are leaving the company due to concerns about the platform’s maintaining independence at Facebook. Now they have announced a new head of Instagram. In a blog post on the Instagram press, the Instagram co-founders announced that Adam Mosseri is the new leader of Instagram effective immediately.

Mosseri was previously the VP of product at Instagram, and before that, he started as a designer at Facebook. During his work at Facebook, Mosseri worked on Mobile and News Feed. Besides managing the day-to-day running of Instagram, Mosseri is also in charge of selecting heads of engineering, product, and services at Instagram.

So Systrom and Kreiger, despite their concerns over Instagram losing more of its independence at Facebook, say they remain excited about Instagram’s future with the leadership of Mosseri:

   ‘’ Since we announced our departure, many people have asked us what we hope for the future of Instagram. To us, the most important thing is keeping our community–all of you–front and center in all that Instagram does. We believe that Adam will hold to these values and that Instagram will continue to thrive.’’

  ‘’ We remain excited for the future of Instagram in the coming years as we transition from being leaders at Instagram to being just two users in a billion. We’re confident that under Adam’s leadership, Instagram will evolve and improve and we look forward to the future of the product and community.’’